FAQs

Once full payment has cleared, we aim to ship your item within 24 hours.

For UK orders, we deliver using Royal Mail Special Delivery, arriving next day before 1pm (excluding Sundays).

For International orders, we use either Royal Mail International Business Tracking and Signature Services or DHL Express. It takes between 3-5 days.

For UK orders, we deliver using Royal Mail Special Delivery, arriving next day before 1pm (excluding Sundays).

For International orders, we use either Royal Mail International Business Tracking and Signature Services or DHL Express. It takes between 3-5 days.

Please note an adult signature is required to receive all packages.

All items bought through our website are delivered in the UK, FREE of charge.

We charge a nominal £15 to any international destination.

Yes, all items are fully insured and sent at the risk of Gatsby Ltd.

We’ll email you your tracking information once your item has been dispatched.

Yes, an adult signature is required to receive all packages.

Yes, we use either Royal Mail International Business Tracking and Signature Services or DHL Express. It takes between 3-5 days.

Local duties may apply. 

We can only despatch to the address to which the payment card is registered.

If you need the item to be shipped to an alternate address, please contact us prior to purchasing to arrange.

The ring will come presented in a beautiful navy blue ring box and outer box wrapped in a gold satin ribbon – see the photo at the top of this page.

In the rare instance that the original box is available with an item, this will be clearly stated in the item description and included with the piece. 

The parcel is discreet and nondescript (please note it does say ‘Gatsby Ltd’ as our return address on the label).

Items over £1,000 come with an insurance valuation. 

We understand that buying online can be difficult so we offer a ‘no quibble’, 14 day full money back guarantee on all online purchases.

Items must be returned in the same condition we sent them in. All you pay for is the return cost of shipping and insurance. 

Read our full returns policy for more information.

It’s essential to maintain your antique jewellery and keep it in the best condition possible.

This will help it to retain its value, as well as preserving a piece of history for generations to come. When jewellery is properly looked after, its lifetime is extended, and its value is maximised.

Read through our How to Clean Antique Jewellery Guide.

UK customers can spread the cost of their purchase with up to 12 months 0% APR representative interest free finance through Novuna.

Our simple finance options allow you to spread the cost of your purchase over 3, 9, 10 or 12 months.

This is available online and in store.

To qualify for Novuna financing, you must:

• Spend between £280 and £25,000
• Place a 10% deposit
• The minimum finance amount after deposit is £252

If you require any further information about finance, please call +44 (0) 1992 842 123.

Credit subject to status and affordability. Terms & Conditions Apply.

Credit is provided by Novuna Personal Finance, a division of Novuna PLC Authorised and Regulated by the Financial Conduct Authority.

To apply for online finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more.

Unfortunately, we are unable to offer online finance to residents of Eire. Homemakers aren’t excluded from applying under their own names; however we will require the employment details of your spouse / partner in order to process your application.

Your monthly repayments will begin one month after your purchase has been delivered.

No. There are no arrangement fees or hidden extras.

Select the finance option at checkout, and complete the online application form.

Just follow the simple instructions, entering your personal details as required and we’ll do the rest.

The whole process only takes a few minutes and is simple and secure. Once your finance application is approved, you will then be advised of how to sign the finance agreement and you will also receive an email confirming these details.

Please read the agreement carefully checking that all the details are correct, then either electronically sign the agreement or print and sign the agreement in both boxes. Post the signed agreement to the address shown on the covering letter of the agreement.

Following receipt of your finance agreement and a few additional checks, your goods will be dispatched.

Within minutes of your application being approved, you will be presented with the options to either e-sign or print and return your finance agreement.

If you choose to e-sign your agreement, a PDF of your agreement will be displayed on screen. You should read the agreement carefully before clicking all the relevant sections agreeing to its terms.

Once you have agreed to the terms of the finance agreement Gatsby Jewellery will be notified and you need do nothing more.

If you choose to print and return your agreement you should print the agreement, read it carefully and then sign the document following the instructions on the covering letter. This signed document should then be posted to the address shown on the covering letter of the finance agreement.

Note that products will not be allocated to your order until your completed and signed agreement is returned and received by Novuna. Shipment of your goods will follow soon after your agreement has been returned and received.

Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies.

This information allows us to produce consistent decisions, ensuring all our applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.

In addition to credit scoring, we also take into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies.

Though we are unable to provide you with a main reason for decline of your application, it is usually based on one, or a combination of the following:

• Your credit score (please note that every finance company will score you differently)
• Adverse credit reference agency information
• You are considered to be overcommitted
• You are aged under 18
• Your existing account performance with other lenders

Some of the information is public information, for example electoral roll, County Court Judgements and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts.

Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.

You should send a cheque for £2.00 made payable to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years:

• Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF
• Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS
• Callcredit Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ

The above listed agencies will provide details of information relating to these addresses. If you believe that the information is incorrect, you can ask the agency to correct it.

Yes. We acknowledge that your circumstances change and just because we have refused a previous application, it does not mean that we’ll automatically turn down a further request. We do suggest however, that you leave at least 6 months between applications.

In order to safeguard against fraudulent applications, we regret that we’re able only to deliver goods to the home address of the applicant.